​​Corporation

Learning 

DAVID M. RUNTE

[if !supportEmptyParas] [endif]

 

SUMMARY

Twenty-two years of computer experience with mainframes, local area networks, and personal computers.  Special depth in personal computers, including software installation, configuration, maintenance, problem solving and training, with a strong focus on DOS, Windows, and Windows-based applications, including Windows NT.  Customer support experience includes on-site, hotline, help-desk, and training. 

 

PROFESSIONAL EXPERIENCE

CYBER Learning Corporation            May, 1994 to Present 

St. Paul, Minnesota

Quality Assurance Manager and Software Consultant.  Provide expertise in 

DOS and Windows-based software including installation and setup, integrating  resources, and problem solving.  Configure Windows and DOS initialization files  to achieve maximum efficiency.  Manage file server running Windows NT for 

 common use by staff members.  Ensure that courseware products maintain a 

 consistent level of quality and usability for all customers.

JIL Information Systems                    July, 1996 to 1997 

Arlington, VA

Consultant.  Provide expertise in developing and maintaining an Oracle 

prototype database, assuring quality of data and operation. 

  

Prairie Development, Inc.                 July, 1995 to July, 1996 

Bloomington, MN

 Software Trainer and Support Technician.  Provided on-site software 

 setup and training for clients, utilizing proprietary software, Windows NT, 

 and Windows SQL.  Provided telephone assistance as-needed.

  

Bell Atlantic Systems            February, 1995 to July, 1995 

Bloomington, MN

 Helpdesk Software and Hardware Support.  Provided telephone support for a 

 worldwide computer manufacturer involving diagnosing, troubleshooting, and 

 resolving customer problems.  Assisted customers in setup, maintenance, 

 and optimization of their computers. 

  

DAVID M. RUNTE        PAGE TWO

Control Data Corporation            October, 1975 to May, 1994 

Minneapolis, Minnesota

CYBER-based Instructional System (CYBIS) Support Analyst.  Provided 

system support including preventive maintenance, resource monitoring, 

file repair, upgrading and programming.  Managed the development of computer-based education programs.  Acted as a liaison between customers  and new development projects.  Provided customer hotline support. 

 

                                                   May, 1987 to June, 1989

 Government Systems Order Analyst.  Managed order processing of 

 computer-based education inventory.  Duties included inventory analysis,  inventory system maintenance, customer contact, and vendor performance 

 monitoring.

                                                   February, 1984 to May, 1987

 Internal Order Analyst. Processed all the internal computer-based 

 education (PLATO) courseware materials.

  

 Project Recorder      1979-1984 

 Quality Assurance Technician    1975-1979 

 

EDUCATION 

 

Metropolitan State University, St. Paul, Minnesota    1987 

B.A., Business Management 

 

ADDITIONAL AREAS OF EXPERTISE

DOS 

Windows For Workgroups 3.11 

Windows 98 

Windows NT 

Internet Tools 

Oracle Database Administration